“I had the pleasure of working with Gloria Plottel on the Newton-Wellesley Hospital’s Patient Family Advisory Council (PFAC) for six years. Gloria was the Patient-Family Lead and worked very closely with me and the co-chair of PFAC. Gloria was instrumental in designing the 5-Stage Process for Ensuring Patient and Family Advisory Council (PFAC) advice is implemented to improve patient experience and quality. The 5-Stage Process Flow was designed with corresponding metrics at each stage to track and measure progress. Gloria facilitated this work with the hospital’s frontline staff. In addition, Gloria and I conducted sessions at conferences and on webinars. She was a great partner and we worked together collaboratively to provide two excellent breakout sessions. Gloria is a dynamic professional who is well-spoken, articulate and respected. Gloria was an excellent colleague to work with over the years.”
Bert Thurlo-Walsh, Chief Quality Officer and VP, Clinical Transformation and Medical Staff Services, Milford Regional Medical Center, formerly Associate Chief Quality Officer & Vice President of Patient Experience & Medical Staff Services, Newton-Wellesley Hospital
“Gloria is an expert in patient engagement. We brought her in to work with us in 2012 to develop the patient engagement strategy for Partners HealthCare and for our Pioneer ACO. Gloria did excellent work conceptualizing and designing a multi-pronged, scalable strategy, collaborating with many physicians and administrators in the hospitals and practices in our system, building consensus, and creating shared ownership. Gloria is very skilled at facilitation and building consensus in a matrix environment; and in working together, she expanded our understanding of patient engagement. As a result, the strategy has been funded and is rolling out across the system.”
Sreekanth Chaguturu, Chief Medical Officer, CVS/Caremark, formerly Chief Population Health Officer, Partners HealthCare (now Mass General Brigham)
"The exceptional quality of services provided by Gloria Plottel led to the launching of a first time ever Patient and Public Engagement Statewide Council for MHQP. Throughout the development and planning process, Gloria showed extreme professionalism and excellent communication skills to keep various workgroup members including staff on tasks and to achieve goals."
Christy Woods, formerly Senior Outreach Manager, National Partnership for Women & Families